Log in to the extension

Are you a new user?

or

Email or password is incorrect. Try again.

Create a free account

Already have an account? Log in

Register as a creatorRegister as a fan

Frequently asked questions

How to pin extension to the browser header?

How does the Genki extension work?

What do plugin icons mean?

How to make sure that transaction will be tracked?

General questions

How to pin extension to the browser header?

  1. Click on the puzzle icon in the upper right corner of your browser.
  2. Find Genki on extension lists and click the pin icon to pin it.

How does the Genki extension work?

Once you have installed the Genki browser extension:

  1. A star will appear on the plugin icon upon entering a Genki participating store. Making a purchase at this store will earn the creator of your choice a commission.
  2. While searching Google, you will see a Genki sign next to the Genki partnered shops.

How does the Genk extension work, step by step?

  1. You install the extension and it works in a background.
  2. It checks if the page you visit is a Genki Partner page.
  3. If it is, plugin changes the link to a Genki tracking link.
  4. You make a purchase.
  5. Within 72h the creator receives a commission.
  6. Within 72h you receive a confirmation via email.

What data does Genki collect?

The data is collected automatically via cookies during interactions with the website (while filling in forms) and after installing the Genki plugin.

We use the following cookies:
• Google Analytics
• Hotjar

What data do we get? Registration details, user’s region, number of Genki website interactions, and monitoring if the user is on a participating Genki shop’s website. Nothing more, nothing less! For detailed information please check our Privacy Policy.

When you make a purchase in any of these shops, the plugin does not collect any confidential data, such as personal data, bank details or products purchased, making it absolutely safe.

What do plugin icons mean?

you are logged in.

you are logged out.

other plugins could be interfering in the transaction tracking. Check in the plugin.

How to make sure that transaction will be tracked?

  1. Please remember that the tracking link remains active only within 1 hour after you have reached the shop's website. Therefore you should make your order within this period and not later.
  2. Please deactivate all third-party browser extensions before shopping online with Genki or use a separate browser without any extensions installed (except the one from Genki) to shop online.
  3. Please deactivate Ad Block only when you make transactions with Genki.
  4. (Users in Poland only) Please choose other payment method than BLIK in case of purchases.
For creators
For fans

How does Genki work?

What does “genki” mean?

In Japanese, "genki" means energy. The kanji for genki is 元気, which when broken down mean "source" and "energy, mind, spirit." In short, genki is your energy for life, including creativity.

We believe that every fan who appreciates a creator's work also boosts their energy to act. And with more fans like that, the streamer has more motivation to create. Do you remember Genki-dama from Dragon Ball?

You can read more about the many meanings of the word genki here.

Where does the money I make from Genki come from? Why don't my fans pay anything extra?

The money you earn comes from the stores' commission programs. It can be explained this way: every product has the cost of promotion factored in its retail price. Instead of spending this money on marketing, e.g. buying ads on TV, the store spends part of it on promotion through commission links, which are then used in Genki. In this way, the brand "thanks" you that your fans choose this store and the fans don’t pay anything extra.

What will my creator code be?

The creator code is assigned when you get access to the Genki panel based on the account name you used for registration (Youtube or Twitch).

Is it safe to use the Genki plugin?

Yes, it is absolutely safe! Here is an explanation of how the plugin works:

  • After installation and login, the plugin works in the background.
  • When you open tabs in Google Chrome, it analyses and indicates if the shop website is mentioned on the Genki shops list.
  • When you visit a participating shop website, the Genki extension icon in your browser turns blue.
  • When you make purchases in any of these shops, Genki plugin does not collect any confidential data, i.e. personal data, bank details, details about products purchased, so using it is absolutely safe.

If you would like to know more about the data collected by Genki extension, please check our Privacy Policy.

If you have some questions, please feel free to contact us here

What data does Genki collect?

The data is collected automatically via cookies during interactions with the website (while filling in forms) and after installing the Genki plugin.

We use the following cookies:
• Google Analytics
• Hotjar

What data do we get? Registration details, user’s region, number of Genki website interactions, and monitoring if the user is on a participating Genki shop’s website. Nothing more, nothing less! For detailed information please check our Privacy Policy.

When you make a purchase in any of these shops, the plugin does not collect any confidential data, such as personal data, bank details or products purchased, making it absolutely safe.

How can my fans register?

Once you gain access to the Genki panel, all you have to do is copy your code using [copy code] button in the dashboard and share copied link with your fans.

Check our promo pack, where all the materials to assist you with explaining to your fans what Genki is.

Where can I find materials I can use to promote Genki to my fans?

In the Genki dashboard under the Promo Pack tab, you'll find pre-made promotional materials that you can use on your channel.

Also, take a look at the our guide subpage for inspiration.

If you have any more questions, feel free to email us on contact@genki.me or send us a message on Discord - we'll help you figure out how to promote Genki to your fans.

Where can I see the earned amount and how long do I have to wait to withdraw it?

You will have an overview of earned money in the Genki dashboard in the “General information” subpage. Every commission that is ready for withdrawal will be visible in the “Wallet section” after 60 days as we need to account for purchase returns and warranty claims.

Can I see which fans are using genki with my code?

In the Genki dashboard, the Leaderbord subpage will show you the nicknames of the fans that boost you, as well as the commission you received from their purchases.

How can I check if a shop is in the program?

The Genki extension icon in your browser will have a blue notification sign when you visit a participating shop website.

When you search Google for something, next to the Genki parter shops you will see a Genki sign as below:

You can also check the list of the shops here.

What commission do I get from the purchases my fans make using Genki?

The commission depends on the store's commission program and is usually between 1-5% of the purchase value. This might not sound like a lot from one person but it will make a difference with more fans using Genki.

What does it mean that Genki is in beta?

We are in beta - meaning Genki is already working, but we still have a long way to go. Based on your and your fans' feedback, we want to develop the product and are constantly working on new features.

Do you have any ideas or suggestions on what we should add? Write to us on e-mail: contact@genki.me , on social media or on Discord. ⚡

Why are some of my fans not visible on the Genki Leaderboard?

In the leaderboard, we show fans that are currently logged in to the plugin and who gave us permission to show their nicknames. If you do not see the particular fan in the Genki leaderboard it means that:

  • either your fan did not login to the plugin
  • or he/she did not give us permission to show his/her nickname

In order to fix it, ask the user to login once again to the plugin and give you permission to see his nickname.

How can my fans allow me to see their nickname and transactions in the dashboard?

There are 3 ways how your fans can give us permission to show you their nicknames:

  1. During the registration permission is given by clicking the appropriate checkbox
  2. Right after logging in to the plugin, if they did not give us permission during the registration, they will see a popup that they need to accept in order to give permission
  3. In the main plugin menu the fans should move the switch to the right-hand side in order to give us permission to show their nickname to the creator

What does “genki” mean?

In Japanese, "genki" means energy. The kanji for genki is 元気, which when broken down mean "source" and "energy, mind, spirit." In short, genki is your energy for life, including creativity.

We believe that every fan who appreciates a creator's work also boosts their energy to act. And with more fans like that, the streamer has more motivation to create. Do you remember Genki-dama from Dragon Ball?

You can read more about the many meanings of the word genki here.

How to install the Genki extension?

  1. Register your Genki account
  2. Install the extension from Chrome Web Store

    Just clickAdd to chrome button and it will be added.

  3. Click on the puzzle icon in the upper right corner of your browser, find Genki on extension lists and click the pin icon to pin it.
  4. Click on the Genki extension icon to log in.

What browsers are supported?

Currently, Genki is supported only on Google Chrome. We’re working to add more browsers.

In the meanwhile, you can browse the web in any browser you’d like and then just use Google Chrome with Genki enabled for the purchase to boost your favourite creator.

How can I check if a shop is participating in the program?

The Genki extension icon in your browser will have a blue notification sign when you visit a participating shop website.

When you search Google for something, next to the Genki parter shops you will see a Genki sign as below:

You can also check the list of the shops here.

Why am I not paying anything extra and the creators are making money anyway? Where does this money come from?

The money comes from the stores' commission programs.

It can be explained this way: every product has the cost of promotion factored in its retail price. Instead of spending this money on marketing, e.g. buying ads on TV, the store spends part of it on promotion through commission links, which are then used in Genki. In this way, the brand "thanks" you that your fans choose this store and the fans don’t pay anything extra.

What is the average commission on each purchase? How much will my favourite creator make?

The commission depends on the store's commission program and is usually between 1-5% of the purchase value. This might not sound like a lot from one person but it will make a difference with more fans using Genki.

Can I support multiple creators at once?

You can only select one creator at a time - during registration. Soon we will introduce the option to change the selection whenever you want. Transactions and code will count at the time of purchase.

How long after the purchase will it be registered?

The purchase is registered the moment it is made, however the commission is calculated after 30-60 days as we need to account for possible returns or warranty claims.

Does the creator know who is using Genki with their code?

The Genki dashboard shows the creator who is using Genki with their code.

For the creator to see who boosts them, they need permission from the user to see their nickname.

There are 3 ways to show your nickname to the creator of your choice:

  1. During the registration, you could give permission by clicking on the appropriate checkbox.
  2. Right after logging in to the plugin (if you did not give us permission during the registration) you will see a popup that you need to accept.
  3. In the main plugin menu you should move the switch to the right-hand side in order to give permission.

How can I see if my purchase has been credited?

Within 72h after the purchase is made you will receive an confirmation email that the commission from your transaction went to the creator of your choice.

Soon we will introduce the possibility to preview the transactions directly in the plugin.

What data Genki collects?

The data is collected automatically via cookies during interactions with the website (while filling in forms) and after installing the Genki plugin.

We use the following cookies:
• Google Analytics
• Hotjar

What data do we get? Registration details, user’s region, number of Genki website interactions, and monitoring if the user is on a participating Genki shop’s website. Nothing more, nothing less! For detailed information please check our Privacy Policy.

When you make a purchase in any of these shops, the plugin does not collect any confidential data, such as personal data, bank details or products purchased, making it absolutely safe.

Is it safe to use the Genki plugin?

Yes, it is absolutely safe! Here is an explanation of how the plugin works:

  • After installation and login, the plugin works in the background.
  • When you open tabs in Google Chrome, it analyses and indicates if the shop website is mentioned on the Genki shops list.
  • When you visit a participating shop website, the Genki extension icon in your browser turns blue.
  • When you make purchases in any of these shops, Genki plugin does not collect any confidential data, i.e. personal data, bank details, details about products purchased, so using it is absolutely safe.

If you would like to know more about the data collected by Genki extension, please check our Privacy Policy.

If you have some questions, please feel free to contact us here.

Why is my nickname not visible in the creator's leaderboard?

In the leaderboard, we show fans that are currently logged in to the plugin and who gave us permission to show their nicknames. If your nickname is missing in the creator’s leaderboard it means that:

  • either you are not logged in to the plugin
  • or you did not give us permission to show your nickname to the creator of your choice

I did not get confirmation that my transaction was tracked. What are the possible reasons of it?

You should receive an confirmation email that the commission went to the creator of your choice within 72 hours after the transaction was made. In some cases it might take up to 2 weeks.

Possible reasons why your transaction might get lost and how to avoid that in the future:

  1. A technical issue. During the sales period, couple of orders might be processed simultaneously, which can lead to such an issue.
  2. Genki tracking link informing our partner that the order was made was changed by any third-party browser extension. It might happen if a similar plugin is enabled in your browser.
  3. The shop's terms and conditions have been violated (those can be found on a shop's page on our website)
  4. The Ad block was enabled and blocked Genki’s tracking link.
  5. (Users in Poland only) If transactions are made by BLIK it might be lost.

How to avoid situations that my transactions were not tracked?

Here are some tips to avoid lost transaction in the future:

  1. Please remember that the tracking link remains active only within 1 hour after you have reached the shop's website. Therefore you should make your order within this period and not later.
  2. Please deactivate all third-party browser extensions before shopping online with Genki or use a separate browser without any extensions installed (except the one from Genki) to shop online
  3. Please deactivate Ad Block only when you make transactions with Genki
  4. (Users in Poland only) Please choose other payment method than BLIK in case of purchases.