Frequently asked questions

For creators
For fans

How does Genki work?

What does “genki” mean?

In Japanese, "genki" means energy. The kanji for genki is 元気, which when broken down mean "source" and "energy, mind, spirit." In short, genki is your energy for life, including creativity.

We believe that every fan who appreciates a creator's work also boosts their energy to act. And with more fans like that, the streamer has more motivation to create. Do you remember Genki-dama from Dragon Ball?

You can read more about the many meanings of the word genki here.

What will my creator code be?

The creator code is assigned when you get access to the genki panel based on your nickname.

How can my fans register?

Once you get access to the Genki panel, all you have to do is share your creator code (available in the dashboard) with your fans, which leads to your personalized page and ask them to register. You can also use the promotional materials which can be found in the Genki dashboard.

How do I tell my fans about Genki?

Your fans definitely understand how much work and time it takes to create content. Surely many of them appreciate it and want to show it somehow. Understandably, asking them directly for money through subscriptions or donations may feel strange to you. Tell them about Genki as a way to appreciate your work that is free for them.

Key points to talking about Genki:

  • it's always running in the background and free for the fan - they don't have to pay anything extra for normal purchases and they can appreciate your work
  • the more you earn, the more time (and money!) you can spend on creating content for fans - a win-win for both sides
  • genki works as a creator code to over 30,000 stores so they can shop at their favourite places and not have to worry

Also, take a look at the our guide subpage for inspiration.

If you have any more questions, feel free to email us on contact@genki.me or send us a message on Discord - we'll help you figure out how to promote Genki to your fans.

Where can I find materials I can use to promote Genki to my fans?

In the Promo pack of Genki dashboard you'll also find pre-made promotional materials that you can use on your channel.

Also, take a look at the our guide subpage for inspiration.

If you have any more questions, feel free to email us on contact@genki.me or send us a message on Discord - we'll help you figure out how to promote Genki to your fans.

Where can I see the earned amount and how long do I have to wait to withdraw it?

You will have an overview of earned money in the Genki dashboard in the “Wallet” subpage. Every commission is ready for withdrawal after 30-60 days as we need to account for purchase returns and warranty claims.

Can I see which fans are using genki with my code?

In the Leaderboard, you can see all fans that boost you.

The table includes only fans that currently logged in to the Genki plugin with your creator code and gave the approval to show their nicknames.

Where does the money I make from Genki come from? Why don't my fans pay anything extra?

The money you earn comes from the stores' commission programs. It can be explained this way: every product has the cost of promotion factored in its retail price. Instead of spending this money on marketing, e.g. buying ads on TV, the store spends part of it on promotion through commission links, which are then used in Genki. In this way, the brand "thanks" you that your fans choose this store and the fans don’t pay anything extra.

How can I check if a shop is in the program?

The Genki extension icon in your browser will have a blue notification sign when you visit a participating shop website.

You can also check the list of the shops here.

What commission do I get from the purchases my fans make using Genki?

The commission depends on the store's commission program and is usually between 1-5% of the purchase value. This might not sound like a lot from one person but it will make a difference with more fans using Genki.

What does it mean that Genki is in beta?

We are in beta - meaning Genki is already working, but we still have a long way to go. Based on your and your fans' feedback, we want to develop the product and are constantly working on new features.

Do you have any ideas or suggestions on what we should add? Write to us on e-mail: contact@genki.me , on social media or on Discord. ⚡

Why are some of my fans not visible on the Genki Leaderboard?

In the leaderboard, we show fans that are currently logged in to the plugin and who gave us permission to show their nicknames. If you do not see the particular fan in the Genki leaderboard it means that:

  • either your fan did not login to the plugin
  • or he/she did not give us permission to show his/her nickname

How can my fans allow me to see their nickname and transactions in the dashboard?

There are 3 ways how your fans can give us permission to show you their nicknames:

  1. During the registration permission is given by clicking the appropriate checkbox
  2. Right after logging in to the plugin, if they did not give us permission during the registration, they will see a popup that they need to accept in order to give permission
  3. In the main plugin menu the fans should move the switch to the right-hand side in order to give us permission to show their nickname to the creator

What data Genki collects?

The data is collected automatically via cookies during interactions with the website (while filling in forms) and after installing the Genki plugin.

We use the following cookies:
• Google Analytics
• Hotjar

In this way, we collect Technical Data, User Data and Tracking Data which allows Genki to function properly. For detailed information please check our Privacy Policy.

Is it safe to use the Genki plugin?

Yes, it is absolutely safe! Here is an explanation of how the plugin works:

  • After installation and login, the plugin works in the background.
  • When you open tabs in Google Chrome, it analyses and indicates if the shop website is mentioned on the Genki shops list.
  • When you visit a participating shop website, the Genki extension icon in your browser turns blue.
  • When you make purchases in any of these shops, Genki plugin does not collect any confidential data, i.e. personal data, bank details, details about products purchased, so using it is absolutely safe.

If you would like to know more about the data collected by Genki extension, please check our Privacy Policy.

If you have some questions, please feel free to contact us here

How to pin extension to the browser header?

  1. Click on the puzzle icon in the upper right corner of your browser.
  2. Find Genki on extension lists and click the pin icon to pin it.

What does “genki” mean?

In Japanese, "genki" means energy. The kanji for genki is 元気, which when broken down mean "source" and "energy, mind, spirit." In short, genki is your energy for life, including creativity.

We believe that every fan who appreciates a creator's work also boosts their energy to act. And with more fans like that, the streamer has more motivation to create. Do you remember Genki-dama from Dragon Ball?

You can read more about the many meanings of the word genki here.

How to install the Genki extension?

  1. Register your Genki account
  2. Install the extension from Chrome Web Store

    Just clickAdd to chrome button and it will be added.

  3. Click on the puzzle icon in the upper right corner of your browser, find Genki on extension lists and click the pin icon to pin it.

What browsers are supported?

Currently, Genki is supported only on Google Chrome. We’re working to add more browsers.

In the meanwhile, you can browse the web in any browser you’d like and then just use Google Chrome with Genki enabled for the purchase to boost your favourite creator.

How can I check if a shop is participating in the program?

The Genki extension icon in your browser will have a blue notification sign when you visit a participating shop website.

You can also check the list of the shops here.

Why am I not paying anything extra and the creators are making money anyway? Where does this money come from?

The money comes from the stores' commission programs.

It can be explained this way: every product has the cost of promotion factored in its retail price. Instead of spending this money on marketing, e.g. buying ads on TV, the store spends part of it on promotion through commission links, which are then used in Genki. In this way, the brand "thanks" you that your fans choose this store and the fans don’t pay anything extra.

What is the average commission on each purchase? How much will my favourite creator make?

The commission depends on the store's commission program and is usually between 1-5% of the purchase value. This might not sound like a lot from one person but it will make a difference with more fans using Genki.

Can I support multiple creators at once?

You can only select one creator at a time - during registration. Soon we will introduce the option to change the selection whenever you want. Transactions and code will count at the time of purchase.

How long after the purchase will it be registered?

The purchase is registered the moment it is made, however the commission is calculated after 30-60 days as we need to account for possible returns or warranty claims.

Does the creator know who is using Genki with their code?

Yes, In the Leaderboard, the creator can see all fans that boost him.

The table includes only fans that currently logged in to the Genki plugin with his creator code and gave the approval to show their nicknames.

How can I see if my purchase has been credited?

On the next day after transaction was made you will receive a confirmation email.

What does it mean that Genki is in beta?

We are in beta - meaning Genki is already working, but we still have a long way to go. Based on your and your fans' feedback, we want to develop the product and are constantly working on new features.

Do you have any ideas or suggestions on what we should add? Write to us on e-mail: contact@genki.me , on social media or on Discord. ⚡

Why is my nickname not visible in the creator's leaderboard?

In the leaderboard, we show fans that are currently logged in to the plugin and who gave us permission to show their nicknames. If your nickname is missing in the creator’s leaderboard it means that:

  • either you are not logged in to the plugin
  • or you did not give us permission to show your nickname to the creator of your choice

How can I give permission to show my nickname to the creator in the leaderboard?

There are 3 ways how you can give us permission to show your nickname to the creator of your choice:

  1. During the registration, you could give us permission by clicking on the appropriate checkbox
  2. Right after logging in to the plugin (if you did not give us permission during the registration) you will see a popup that you need to accept
  3. In the main plugin menu you should move the switch to the right-hand side in order to give us permission

What data Genki collects?

The data is collected automatically via cookies during interactions with the website (while filling in forms) and after installing the Genki plugin.

We use the following cookies:
• Google Analytics
• Hotjar

In this way, we collect Technical Data, User Data and Tracking Data which allows Genki to function properly. For detailed information please check our Privacy Policy.

Is it safe to use the Genki plugin?

Yes, it is absolutely safe! Here is an explanation of how the plugin works:

  • After installation and login, the plugin works in the background.
  • When you open tabs in Google Chrome, it analyses and indicates if the shop website is mentioned on the Genki shops list.
  • When you visit a participating shop website, the Genki extension icon in your browser turns blue.
  • When you make purchases in any of these shops, Genki plugin does not collect any confidential data, i.e. personal data, bank details, details about products purchased, so using it is absolutely safe.

If you would like to know more about the data collected by Genki extension, please check our Privacy Policy.

If you have some questions, please feel free to contact us here.